Frequently Asked Questions

Nicole Quadrio operates on a made-to-order basis, meaning each piece is made
specifically for you when you order it. This approach helps reduce waste,
ensures thoughtful craftsmanship, and guarantees that each garment is made with
care and precision. We believe in creating pieces that last rather than
contributing to overproduction.

We carefully select locally sourced and deadstock fabrics—high-quality materials
that would otherwise go to waste. These fabrics come from textile mills or
other brands’ surplus, allowing us to create sustainable, high-end garments
while minimizing our environmental impact. Our focus on local and deadstock
materials ensures that each piece is unique and consciously produced.

Once your order is placed, you’ll receive a
confirmation email (please check your junk mail if you don’t see it).
Throughout the process, we’ll keep you updated on your garment’s progress and
notify you once it’s complete and ready to ship.

Since each piece is made-to-order, it typically takes 2-3 weeks for production,
followed by 3-5 days for delivery. Some pieces may have shorter lead
times—please check the product pages for specific details. We appreciate your
patience, as each item is carefully crafted with precision and intention. However, if you have a specific deadline, please get in touch with us, and we will do our best to accommodate.

We accept returns and exchanges on made-to-order and pre-order items produced in our standard sizes within 14 days of receiving the item, provided they have not been personalised or altered to your individual measurements. (At the moment, all items are made to order). If you have any concerns, please reach out through our
contact form; we’re happy to assist.

We operate on a small scale to ensure minimal waste and intentional production.
Our garments are made-to-order, using deadstock and locally sourced fabrics to
reduce our environmental impact. With all production based in London, we keep
our carbon footprint low while maintaining ethical and high-quality craftsmanship.
Our focus on thoughtful, sustainable fashion ensures that each piece is
timeless and meant to be treasured for years.

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